New to Phantom in general? Read the full Phantom setup guide first, then come back here if you are dealing with a lost or broken device.
Lost your phone and need to recover Phantom? If you used a seed phrase, install Phantom on the new device and import your 12-word recovery phrase. If you used seedless login with Apple, Google, or email plus a PIN, install Phantom, select "I already have a wallet", sign in with the same method, and enter your PIN. If you have lost both your seed phrase and your PIN, there is no recovery method available.
First: Which Type of Phantom Wallet Do You Have?
Before going step by step, you need to know which type of wallet you originally created. The recovery process is completely different depending on this.
You were shown 12 words during setup and told to write them down. Your funds can be recovered on any device in the world as long as you have those 12 words in the correct order.
You signed up using Apple, Google, or email plus a 4-digit PIN. No seed phrase was shown during setup. Recovery depends on that sign-in method and PIN combination both being accessible.
How To Recover Phantom Wallet Using a Seed Phrase
This is the most reliable recovery method. As long as you have your 12-word seed phrase, you can recover your full wallet on any device.
Download Phantom only from the official source. On iOS, use the Apple App Store and verify the developer is Phantom. On Android, use the Google Play Store. Never install from a link sent by email, Telegram, or a website found through an ad.
On the first screen do not create a new wallet. Select the option to import an existing wallet. This prompts you to enter your recovery phrase.
Type each word in the correct order. Every word matters and the order matters. If any word is wrong the wallet will either not import or will import an empty wallet with a different address.
You will be asked to set a local password for the new device. This is separate from your seed phrase and only protects access on that specific device.
Once imported your main account will appear. If you had multiple accounts under the same wallet, go to the account selector and add them manually. They are derived from the same seed phrase so they restore without any extra information.
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If you set up Phantom with Apple, Google, or email login plus a PIN, you do not need a seed phrase to recover.
Official sources only. Apple App Store or Google Play Store. Verify the developer is Phantom before installing.
Do not start a new wallet. Choose the import or restore option.
This is the critical step. You must use the exact same Apple ID, Google account, or email address that you used when you first set up the wallet. If you used Apple and try Google it will not work. If you have changed your Apple ID or Google account since setup, recovery becomes significantly harder.
After signing in you will be prompted for your 4-digit PIN. This is the PIN you created during original setup. Enter it correctly to complete the restore.
Once in, check that your accounts and balances are visible. If accounts are missing, add them manually from the account selector.
What If You Lost Both Your Seed Phrase and Your PIN?
If you still have access on any other device, treat that as an emergency window. Act immediately.
Do this before that device's battery dies or before you lose access to it for any other reason.
Go to wallet settings and export your seed phrase or private key. Write it down on paper and store it offline in a secure location. Do this before doing anything else.
Create a new wallet with a proper backup, then transfer your assets to it. This gives you a clean, fully backed-up wallet going forward.
Recovery Scenarios: What Works and What Does Not
| Situation | Seedless Recovery | Seed Phrase Recovery |
|---|---|---|
| Lost phone, have PIN and same Apple/Google | Yes, full recovery | Yes, full recovery |
| Lost phone, forgot PIN | No recovery | Yes, if seed phrase intact |
| Lost phone, changed Apple/Google account | Difficult, may not recover | Yes, if seed phrase intact |
| Lost phone, no seed phrase and no PIN | No recovery | No recovery |
| New phone, everything intact | Easy restore | Easy restore |
This table makes the case for why keeping a written seed phrase backup matters even if you use seedless login. Seedless is convenient but adds a dependency on your sign-in method and PIN both remaining accessible.
Phantom Wallet Support: What They Can and Cannot Do
Phantom has a legitimate help centre. What they can do is guide you through official recovery steps and answer questions about features and errors.
How To Prevent This Problem in the Future
If you have successfully recovered your wallet, now is the time to make sure this never happens again.
Do not screenshot it. Do not save it in notes, email, or cloud storage. Write it on paper and keep it somewhere safe and private. A second copy in a different location is worth doing for anything holding significant value.
Your PIN is your recovery backup. If you forget it and lose your device, recovery is not possible through Phantom. Use a PIN you will remember reliably, or store a written note of it in the same secure location as your seed phrase backup.
If you use Apple ID, make sure your Apple account recovery is set up correctly. If you use Google, enable account recovery options. Your seedless wallet is only as recoverable as your sign-in account.
If you have access to a second device, try importing your seed phrase on it to confirm it works. Then remove it. Knowing your backup works before an emergency is significantly better than finding out it does not work during one.
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